Shipping Policy
Shipping Policy – Torqelune™
At Torqelune™, we are committed to providing a reliable and efficient delivery experience from the moment your order is placed until your automotive products arrive safely at your location.
Our tires, wheels, and automotive accessories are selected to support modern driving needs by combining durability, performance, and reliability for everyday road use.
Our Shipping Process
To maintain efficient delivery service and fair pricing, Torqelune™ works with trusted fulfillment partners and logistics providers.
This shipping model helps us:
• Maintain consistent product quality standards
• Offer competitive pricing for customers
• Reduce unnecessary packaging and storage waste
• Improve overall delivery and logistics efficiency
1. Order Processing & Shipping Costs
Processing Time
Orders generally require 2–5 business days for payment verification, packaging, and product inspection before shipment.
During busy periods, holidays, or promotional events, processing times may extend up to 6 business days.
Shipping Fee
A flat shipping fee of $6.99 per order applies for supported shipping regions regardless of destination.
2. Estimated Delivery Times
• United States: 8–14 business days
• Canada / United Kingdom / Australia: 10–16 business days
• Other International Destinations: 14–21 business days
Delivery estimates may vary depending on customs procedures, shipping demand, weather conditions, or local delivery providers.
3. Order Tracking
After your order has been shipped, you will receive a confirmation email containing your tracking information and shipment details.
Please note:
• Tracking updates may require 1–3 business days to appear after shipment.
• Temporary delays in tracking updates do not necessarily mean that your package has been lost.
4. International Shipping & Customs
For international orders:
• Shipments may be sent under DDU (Delivered Duty Unpaid) terms.
• Customers are responsible for any import duties, taxes, or customs-related charges required by their country.
• Torqelune™ is not responsible for delays caused by customs inspections or international clearance procedures.
Import fees and regulations may vary depending on destination countries.
5. Order Changes or Cancellations
Orders are processed promptly to ensure timely shipping.
If you need to modify or cancel an order, please contact us within 12 hours after placing the order at:
[service@torqelune.com](mailto:service@torqelune.com)
Once an order enters processing or shipment preparation, modifications or cancellations may no longer be available.
6. Lost or Damaged Packages
Damaged Products
If your order arrives damaged, please contact us within 72 hours after delivery and include clear photos of:
• The product
• The packaging
• The shipping label
Our support team will review the issue and arrange a replacement or suitable resolution if necessary.
Lost Packages
If the shipping carrier confirms that a package has been lost during transit, we will investigate the issue and arrange a replacement after verification.
Contact Information
If you have any questions regarding shipping, delivery, or order tracking, please contact us:
Email: [service@torqelune.com](mailto:service@torqelune.com)
Thank you for choosing Torqelune™. We are committed to delivering reliable automotive products safely and efficiently to support your driving needs.